Sunday, June 3, 2018

By using contrasting businesses, describe examples of how the internet is used. [P2]

Bank Islam Brunei Darussalam (BIBD)







Bank Islam Brunei Darussalam Berhad (BIBD) was first started in 2005 and is a full-service Islamic financial institution. As Brunei’s flagship Islamic bank and largest financial services provider, with around 900 employees and B$ 9.5 billion worth of assets under management, BIBD proudly serve more than 200,000 customers today. Their central goal is to be the first choice for employees, customers and stakeholders.

The bank company use internet more often than any other companies would. BIBD use internet to communicate with their customers regarding any questions, inquiries or complaints and to hire new workers by requiring them to send their curriculum vitae and any other relate documents to the bank’s email and will be later checked by the authorities. Not only that, the company also run an app so that customers can easily retrieve data from the app and do an online banking anywhere possible as long as there is an internet connection for them to open the app. Telephone is frequently used in the company too, especially when customers have some direct questions regarding their service or asking BIBD to activate their accounts

BIBD also fully utilize the internet for business research.  Research on aspects related the business, such as its target customer, marketplace trends, production processes, and financial practices, can help you predict trends, project sales, spot opportunities, and avoid potential problems. By understanding the nature of different types of business research will help BIBD to use data to maximize its sales and profits and help them determine what potential customers want, which can guide the company towards the development of better products and services. The greatest purpose of business research is the bank knows what their competition is doing so they can always track them and upgrade their business more.

As of procument, buyers can either go to nearby the bank’s branches and have their transactions done using the machines they provided such as ATM, go to their office and the workers will help with the transactions on the counter, using their BIBD app or for customers who wish to get some transactions done can also use their website easily and efficiently. Besides, BIBD bank also use internet to share their promotion to people using social media and they have a specific fan page in Facebook to share their newest service or occasional deals to their customers. Not only that, BIBD will also use email to update people with frequent updates on the recent activities of the company.

Jollibee Foods Corporation







Jollibee Food Corporation is the biggest fast food chain and was established by Ton Tan Caktiong in 1975 in the Philippines which now have more than 1,100 operating branches globally. Jollibee is famous with its choices of appetizing menu such as Jollibee spaghetti, its Yumburger, delightful Chickenjoy and twirl vanilla.

Firstly, the company uses internet for their daily communication internally or externally. The company operated every day so they have many ways of using the internet as part of their communication. For instance, the company use telephone when receiving customers order who wish their orders to be delivered directly to their doorstep or for the workers to report to the manager if there is any issues or problems. Secondly, Jollibee uses email to communicate with the head departments formally and everything inside the email will be kept private and easily retrieved later on. Moreover, if there is any individual that is interested to work under the company, they will send their curriculum vitae to the company’s official email address.

The company also use internet to do business research so that they can continue maintaining or upgrading the status of their business in terms of sales, services, quality of products and more. The specific department of Jollibee will do business research of what the majority of the products are best-selling or if their prices is affordable enough for the people of the country or even do some research on how to attracts customers by a proper marketing and techniques.

Apart from that, Jollibee also use internet for procuments that has enabled Jollibee to realize the potential of electronic data interchange (EDI), namely with regard to process transactions, such as purchase orders and invoices, completely electronically. It offers any organization with a desktop computer the capability to send and receive electronic documents more quickly and at a fraction of the cost of processing paper documents. Furthermore, many factors contribute to the globalization and perhaps none more than the Internet. With the click of a mouse you have access to information - a collaborative environment around the globe. For procurement, this means Web-enabling the procurement process from market information through to execution of the order.

Jollibee Company also utilize internet for the purpose of sharing their promotion via social media such as Facebook and Instagram as social media is very common nowadays and have a wide range of audiences. Moreover, the company also use email address to update their customers if there is any new promotions or deals.

Mumtaz Collections





Mumtaz collection was first established back in 2010 and they offer a diversity of products line and successfully attract an assortment of different customers make it one of the leading local brands specialized in Muslima wear and fashion in Brunei Darussalam. Their central goal is to empower women to achieve modesty, fashionable and lovely look in less than 15 seconds. Since it started, they have sold 15,000 pieces of its main product which is Aisyah shawl, making it their most prominent and hot selling item.

The company utilize internet to communicate with customers via social media such as Facebook, Instagram or Whatsapp since part of their business is online based and they have their own online platform website to sell their wide range of products and is accessible to the public. Initially, customers can purchase their products and share their feedbacks or issue any reports to the local company in both social media and their official website as long as they have a good internet connection. For customers who could not make it to their shop, online shopping is the great and fastest way to have the items they wished for.

Mumtaz Collections also us internet for a beneficial use of business research. They often do research about the material of their Muslima apparels so that it is suitable for everyone. For instance, they made a breastfeeding-friendly dress, or even a 10 second instant so that it will attract people’s attention especially on a certain demographic. Not only that, the company also do business research on the prices, material quality, range of colors and sizes and also some research about promotional tools so that they can maintain the good image of the business.

Next, Mumtaz is aware of how the Internet is changing the speed and scale of the way that buyers and sellers interact, and perform basic purchasing transactions. The Internet is changing dramatically the markets themselves with all of some following major effects such as global reach etc. The efficiency and effectiveness of procument have been realized by the company and they are pushing hard to establish electronic systems for their procurement operations and they are under a great incentive to establish electronic interfaces for the procurement systems of their important customers. In this scenario, the supplier can establish one interface in order to accomplish business with several customers through the same interface and process.

Furthermore, the organization use internet to publicize their products as well as the promotions that they have offered not only to their existing customers but also the new ones. Mumtaz will update their promotion from time to time by email or social media especially on the new arrivals or limited products that is usually first come first serve basis.

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