Bank Islam Brunei Darussalam Berhad (BIBD) was first started in
2005 and is a full-service Islamic financial institution. As Brunei’s flagship
Islamic bank and largest financial services provider, with around 900 employees
and B$ 9.5 billion worth of assets under management, BIBD proudly serve more
than 200,000 customers today. Their central goal is to be the first choice for
employees, customers and stakeholders.
The bank company use internet more often than any other companies
would. BIBD use internet to communicate with their customers regarding any
questions, inquiries or complaints and to hire new workers by requiring them to
send their curriculum vitae and any other relate documents to the bank’s email
and will be later checked by the authorities. Not only that, the company also
run an app so that customers can easily retrieve data from the app and do an
online banking anywhere possible as long as there is an internet connection for
them to open the app. Telephone is frequently used in the company too,
especially when customers have some direct questions regarding their service or
asking BIBD to activate their accounts
BIBD also fully utilize the internet for business research. Research on aspects related the business,
such as its target customer, marketplace trends, production processes, and
financial practices, can help you predict trends, project sales, spot
opportunities, and avoid potential problems. By understanding the nature of
different types of business research will help BIBD to use data to maximize its
sales and profits and help them determine what potential customers want, which
can guide the company towards the development of better products and services.
The greatest purpose of business research is the bank knows what their
competition is doing so they can always track them and upgrade their business
more.
As of procument, buyers can either go to nearby the bank’s branches
and have their transactions done using the machines they provided such as ATM,
go to their office and the workers will help with the transactions on the
counter, using their BIBD app or for customers who wish to get some
transactions done can also use their website easily and efficiently. Besides,
BIBD bank also use internet to share their promotion to people using social
media and they have a specific fan page in Facebook to share their newest
service or occasional deals to their customers. Not only that, BIBD will also
use email to update people with frequent updates on the recent activities of
the company.
Jollibee Food Corporation is the biggest fast food chain and was
established by Ton Tan Caktiong in 1975 in the Philippines which now have more
than 1,100 operating branches globally. Jollibee is famous with its choices of
appetizing menu such as Jollibee spaghetti, its Yumburger, delightful
Chickenjoy and twirl vanilla.
Firstly, the company uses internet for their daily communication
internally or externally. The company operated every day so they have many ways
of using the internet as part of their communication. For instance, the company
use telephone when receiving customers order who wish their orders to be
delivered directly to their doorstep or for the workers to report to the
manager if there is any issues or problems. Secondly, Jollibee uses email to
communicate with the head departments formally and everything inside the email
will be kept private and easily retrieved later on. Moreover, if there is any
individual that is interested to work under the company, they will send their
curriculum vitae to the company’s official email address.
The company also use internet to do business research so that they
can continue maintaining or upgrading the status of their business in terms of
sales, services, quality of products and more. The specific department of
Jollibee will do business research of what the majority of the products are
best-selling or if their prices is affordable enough for the people of the
country or even do some research on how to attracts customers by a proper
marketing and techniques.
Apart from that, Jollibee also use internet for procuments that has
enabled Jollibee to realize the potential of electronic data interchange (EDI),
namely with regard to process transactions, such as purchase orders and
invoices, completely electronically. It offers any organization with a desktop
computer the capability to send and receive electronic documents more quickly
and at a fraction of the cost of processing paper documents. Furthermore, many
factors contribute to the globalization and perhaps none more than the
Internet. With the click of a mouse you have access to information - a
collaborative environment around the globe. For procurement, this means
Web-enabling the procurement process from market information through to
execution of the order.
Jollibee Company also utilize internet for the purpose of sharing
their promotion via social media such as Facebook and Instagram as social media
is very common nowadays and have a wide range of audiences. Moreover, the
company also use email address to update their customers if there is any new
promotions or deals.
Mumtaz collection was first established back in 2010 and they offer
a diversity of products line and successfully attract an assortment of
different customers make it one of the leading local brands specialized in
Muslima wear and fashion in Brunei Darussalam. Their central goal is to empower
women to achieve modesty, fashionable and lovely look in less than 15 seconds.
Since it started, they have sold 15,000 pieces of its main product which is
Aisyah shawl, making it their most prominent and hot selling item.
The company utilize internet to communicate with customers via
social media such as Facebook, Instagram or Whatsapp since part of their
business is online based and they have their own online platform website to
sell their wide range of products and is accessible to the public. Initially,
customers can purchase their products and share their feedbacks or issue any
reports to the local company in both social media and their official website as
long as they have a good internet connection. For customers who could not make
it to their shop, online shopping is the great and fastest way to have the
items they wished for.
Mumtaz Collections also us internet for a beneficial use of
business research. They often do research about the material of their Muslima apparels
so that it is suitable for everyone. For instance, they made a
breastfeeding-friendly dress, or even a 10 second instant so that it will
attract people’s attention especially on a certain demographic. Not only that,
the company also do business research on the prices, material quality, range of
colors and sizes and also some research about promotional tools so that they
can maintain the good image of the business.
Next, Mumtaz is aware of how the Internet is changing the speed and
scale of the way that buyers and sellers interact, and perform basic purchasing
transactions. The Internet is changing dramatically the markets themselves with
all of some following major effects such as global reach etc. The efficiency
and effectiveness of procument have been realized by the company and they are
pushing hard to establish electronic systems for their procurement operations
and they are under a great incentive to establish electronic interfaces for the
procurement systems of their important customers. In this scenario, the
supplier can establish one interface in order to accomplish business with
several customers through the same interface and process.
Furthermore, the organization use internet to publicize their
products as well as the promotions that they have offered not only to their
existing customers but also the new ones. Mumtaz will update their promotion
from time to time by email or social media especially on the new arrivals or
limited products that is usually first come first serve basis.
